Warranty

Returns & Shipping Policy

Order Approval
Before production begins, customers are provided with a digital proof for review and approval. It is the customer’s responsibility to carefully check all details, including spelling, layout, colors, and dimensions.

Return Policy

At SignsUWork, we take pride in delivering high-quality branded merchandise and custom signs tailored to your exact specifications. Because our products are made to order, all sales are final.

Exceptions:

• Returns are accepted for selected non-branded electronics.

• Branded merchandise may be replaced only in cases of manufacturer defects.

Shipping Damage:
If your order is damaged during shipping:

• You must first file a claim with the shipping carrier.

• Once the carrier completes their investigation and approves your claim, items may be:

  • Replaced (per piece or item), or

  • Credited toward a future purchase.

No Returns or Exchanges
Once an order has been approved by the customer and has entered production, no returns, cancellations, or exchanges will be accepted. This policy is in place because each branded merchandise and custom sign are custom-made and cannot be resold or repurposed.

If you have any questions before placing your order, please don’t hesitate to contact our support team at support@signsUwork.com or call: (224) 645-2010
Thank you for choosing SignsUWork online.

Warranty & Service Terms
Channel letter signs include a 2-year warranty on LED lighting and electrical components and a 1-year workmanship warranty under normal use. Warranty does not cover vandalism, misuse, electrical issues, severe weather, acts of God, or damage from improper installation.

Installation by Others: Signs purchased by the customer and installed by anyone other than SignsUwork or its authorized installers may limit or void the workmanship and electrical components warranty.

After the warranty period, out-of-warranty service is available on a per-visit basis at current service rates. Additional charges may apply for parts, materials, lift fees, permits, specialty labor, or tripe charge. Service is subject to inspection and availability.

Shipping Policy

At SignsUwork, we’re committed to delivering your branded merchandise and custom signs safely, efficiently, and on time. We partner with top-tier shipping carriers to serve customers across the U.S.

Carriers We Use:

• UPS – Reliable domestic shipping for standard packages.
• FedEx – Ground and express options with full tracking.
• USPS – Ideal for small parcels and PO box deliveries.
• Freight Services – Required for oversized or bulk items such as SEG panels, trade show booths, and channel letters.

Processing Time:
Most orders ship within 3 - 7 business days after final artwork approval and payment confirmation.
Rush production and expedited shipping are available on select items. Contact us to confirm availability.

Shipping Methods:

• Standard Ground (3–7 Business Days)
• 2-Day Express
• Overnight / Next-Day Air
• Freight Delivery – For large or heavy products. May require liftgate or loading dock access.

Shipping Rates
Shipping charges are based on:

• Total weight and dimensions of the package
• U.S. delivery location
• Selected shipping speed or freight requirements

Discounted or free shipping promotions may be available during special offers or for qualifying bulk orders.

Order Tracking:
Once your order ships, you’ll receive a tracking number via email. You can monitor your shipment through the carrier’s website.

Shipping Delays or Issues:
If your order is delayed, damaged, or lost in transit, contact us immediately at support@signsuwork.com. We’ll work with the carrier to resolve the issue promptly.

Local Pickup (Optional):
We offer local pickup by appointment at our production facility. Contact our team to schedule a convenient pickup time.